Symptoms in your system
- Customers drop out during identity verification and nobody can tell you which step lost them.
- Business onboarding stalls because ownership documents are checked over email, and the same company gets verified twice.
- Companies incorporated in one country are declined because a founder lives in another, and every document check asks for a domestic address.
- Sanctions screening runs as an overnight batch, so a payment can settle hours before the name is checked.
- Fraud rules live in a spreadsheet, and the person who wrote them has left.
- Chargebacks arrive for payments your rules approved, and nobody can reconstruct which rule let them through.
